Our decades of experience in foodservice management has taught us a lot. Because we work with clients in corporate dining, retail restaurants, airport restaurants, and other sectors, we know the importance of a great dining experience for clients and customers, when it comes to repeat business.
If you’re a manager, the weight of ensuring the best possible experience is primarily on your shoulders, and involves not only providing the freshest, high-quality foods and ingredients, but also regular training of your foodservice employees. There are many things you and your staff can do to keep your clients loyal and enhance their customer experience, some of which we will share below.
Look at your facility through the eyes of the client. Every pair of eyes sees something different, so it’s a good idea to have your staff members come into your facility through the doors your customers use to see what they see upon entering. Are the tables and chairs clean, and the floors immaculate? Are condiments, napkin containers and other items kept on tables, neatly organized and clean? Teach your employees to take a look at every detail.
Waitstaff should act as team players, and consider every table in your establishment, not just the tables they work. When everyone on board thinks of the entire establishment as their responsibility, problems can be addressed quickly and by everyone. Teach your staff that it’s all about a team effort!
Make your patrons your friends. People love to be known in a dining environment, so be sure you get to know your regulars and interact with them, whether it’s talking about the weather or the special menu items for the day.
Foodservice employees should have fun, because it makes the dining experience even better for customers. Sure, they need to earn money first and foremost, but educate your staff about the importance of being personable and showing their unique personalities when it comes to waiting on customers. Attentiveness and a little entertainment make for a memorable experience.
In every corporate or restaurant dining establishment it’s important to leave personal problems or negative issues at home, and for the entire staff to work as a single team. When things get super busy, employees should be ready to help out in any area needed. This makes waiting on the customer more efficient – and they WILL notice your staff works as a team, and are respectful of one another.
Management and foodservice staff make all of the difference when it comes to setting your facility apart and creating a memorable experience for the client, which ensures he/she will be back again. At Gourmet Services Inc., we are a contract foodservices company who knows that every detail counts. For all of your corporate or executive dining, retail/airport restaurant, or other needs, trust our team to help take your success to new heights.